Breeze Service-Level Agreement (SLA)

Welcome to Breeze's Service Level Agreement (SLA). This document outlines our commitment to you, ensuring you receive the highest level of service while using Breeze. We've kept things simple, just like we do with our platform. Here's what you can expect from us:

1 | Support Channels and Response Times

Click here for pricing plan details

Starter Plan (free): We're here for you via in-app chat and email. We'll do our best to get back to you as soon as we can.
Essentials Plan: Expect a response within 24 hours through in-app chat and email. You also get live support for Breeze functionality as needed.
Advanced Plan: Any additional support details will be in your service agreement: we're always here to help.

If you need faster response times or more live support, contact us to discuss a tailored agreement.

2 | Uptime Commitment

We aim for 100% uptime. But let's be real, sometimes things don't go as planned. If Breeze's monthly uptime falls below 99%, we'll give affected customers a service credit. That's our promise.

3 | Data Protection

Your data's safety is a big deal to us. For comprehensive details on how we protect your data, check out our Privacy Policy and this Article.

4 | Agreement & Applicability

This SLA operates in conjunction with our Terms of Service and is applicable to all Breeze users.

5 | Database Backups

Rest assured, we maintain database backups for a duration of 30 days, ensuring your data's integrity and availability in the event of an unforeseen system issue.

6| Our Commitment Beyond the SLA

While this SLA outlines our formal commitments, we pledge to go above and beyond to assist customers whenever possible.

Thank you for teaming up with Breeze. We've got your back and are all in to make sure you get the best out of our platform!